NightOwl Support

How does NightOwl protect my privacy?

Your privacy is our top priority:

• Location data is encrypted and stored unreadably
• No location sharing without your explicit permission
• Data is only used for safety monitoring
• You control who gets notified

How much battery does NightOwl use?

NightOwl is designed to be battery-efficient:

• Smart geolocation optimization
• Only active during travel sessions
• Automatically stops when you arrive safely
• No background activity when not traveling

What happens if I don't arrive on time?

If you don't arrive by your estimated time:

• Your emergency contacts receive an automatic alert
• They can see your last known location (if you've granted permission) - COMING SOON
• They can take appropriate action to ensure your safety
• You can extend your session if you're running late

Can I use NightOwl without internet?

NightOwl requires internet connectivity to:

• Update your location status

We recommend ensuring you have cellular or Wi-Fi connectivity during travel sessions.

How do I add or change emergency contacts?

Managing your emergency contacts is easy:

• Open NightOwl and go to Contact Groups
• Add, edit, or remove contacts as needed

What if I arrive early or need to extend my trip?

NightOwl adapts to your actual travel:

• Early arrival: Sessions end automatically when you reach your destination
• Running late: Extend your session from the app before your ETA
• Change of plans: End your session manually if plans change

Is NightOwl a navigation app?

No, NightOwl is not a navigation app:

• We focus solely on safety monitoring
• Use your preferred navigation app for directions
• NightOwl works alongside any navigation app
• We simply monitor whether you arrive safely

Can I use NightOwl for different types of travel?

NightOwl works for all types of travel:

• Walking home late at night
• Solo trips and adventures
• Daily commutes
• Business travel
• Any journey where safety matters

Location Services Issues

If NightOwl can't access your location:

• Check that Location Services are enabled for NightOwl
• Ensure "Always" location permission is granted
• Restart the app and try again
• Check your device's privacy settings

Notifications Not Working

If emergency contacts aren't receiving notifications:

• Verify contact information is correct
• Check that notifications are enabled for NightOwl
• Ensure you have internet connectivity

App Performance Issues

If NightOwl is running slowly or crashing:

• Update to the latest version
• Restart your device
• Clear the app's cache (Android)
• Contact support if issues persist